Question 1

Tables and Benches - Cancellations/Refunds/Exchanges/Returns

Accepted Answer

Cancellations:
Will be accepted if the request is made within 2 days of ordering. If requested more than 2 days after ordering but before production has began, you will incur a 10% cancellation fee. If production has began and it is a standard item (see Additional Policies and FAQs for definition of standard), you will incur a 25% cancellation fee. Cancellations will not be accepted once production has began on non-standard/custom items (see Additional Policies and FAQs section for definition of non-standard/custom orders).
 
Refunds:
Unless due to manufacturer (OCD, LLC) error, no refunds, returns and/or exchanges will be made for non-standard/custom orders (see additional policies and FAQs section for definition of non-standard/custom orders). Unless a delivery date agreement was made prior to placing an order cancellations, refunds, returns, and/or exchanges will not be allowed on the basis that the estimated lead time is over-due. There will be no refunds made for refusal and/or inability to accept delivery. Please refer to Shipping section for details regarding refunds and/or exchanges due to damage incurred during shipping.
 
Returns:
New and unused standard tables and/or benches (see Additional Policies and FAQs section for definition of standard) may be returned. After delivery of product to us and inspection determining the product to be in the same condition as it was when we shipped it, you will receive a full refund for your order less a 20% restocking fee. All return shipping charges will be at the customers expense. Return requests must be made within 5 days of delivery of item, item then must be returned to us within 30 days of your return request. Customer will be required to purchase shipping/freight insurance on item. Customer will be responsible for filing any claims with carrier due to shipping damage or loss.

Question 2

All Other Items - Cancellations/Refunds/Exchanges/Returns

Accepted Answer

We gladly accept returns, exchanges, and cancellations
 
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
 • Custom or personalized orders
Returns and exchange details
 
Please remember that all items are handmade, consequently, items may vary slightly from posted pictures.

Returns accepted for defective items only. If you receive a damaged or defective product, you have 3 days from the delivery date to report the damage and the claim must be reported by the original recipient. Reports of damage(s) by a 3rd party will not be honored. After 3 days has passed, claims for damage will not be processed.

Personalized items may not be returned unless defective.

Every effort will be made to assure a positive shopping experience with OCD, LLC.

OCD, LLC is not liable, nor responsible, for lost or damaged items incurred while in-transit.

New items:
 
Returns and exchanges only allowed if the item is structurally or significantly damaged. Cosmetic damages incurred during shipping are not eligible unless the customer pays the return shipping. In the event that your purchase is new and unused, if you ship the item back to us in new condition, we will refund you the amount you paid minus the shipping charge and 10% for a restocking fee. Offer only valid within 7 days of package delivery.