CANCELLATIONS

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Will be accepted if the request is made within 2 days of ordering. If requested more than 2 days after ordering but before production has began, you will incur a 10% cancellation fee. If production has began and it is a standard item (see Additional Policies and FAQs for definition of standard), you will incur a 25% cancellation fee. Cancellations will not be accepted once production has began on non-standard/custom items (see Additional Policies and FAQs section for definition of non-standard/custom orders).

 

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REFUNDS

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Unless due to manufacturer (Omega Custom Design) error, no refunds, returns and/or exchanges will be made for non-standard/custom orders (see additional policies and FAQs section for definition of non-standard/custom orders). Unless a delivery date agreement was made prior to placing an order cancellations, refunds, returns, and/or exchanges will not be allowed on the basis that the estimated lead time is over-due. There will be no refunds made for refusal and/or inability to accept delivery. Please refer to Shipping section for details regarding refunds and/or exchanges due to damage incurred during shipping.

 

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RETURNS

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New and unused standard tables and/or benches (see Additional Policies and FAQs section for definition of standard) may be returned. After delivery of product to us and inspection determining the product to be in the same condition as it was when we shipped it, you will receive a full refund for your order less a 20% restocking fee. All return shipping charges will be at the customers expense. Return requests must be made within 5 days of delivery of item, item then must be returned to us within 30 days of your return request. Customer will be required to purchase shipping/freight insurance on item. Customer will be responsible for filing any claims with carrier due to shipping damage or loss.